Design a device which nurses could use to enter information during a procedure. (The original designs were for a two-handed model.)
Observation
When patients are going into a procedure, they're often nervous and afraid. The first thing nearly every nurse does is hold the patient's hand to comfort them.
Solution
The device is designed to be held in one hand and the information entered with a thumb scroll. Source
Improving a hospital's patient experience:
Task
Improve the patient experience in hospitals.
Observation
The design team put themselves in the position of being a patient. They realised something that should have been obvious...when you're a patient you can spend a long time in bed staring at the ceiling and the walls around them.
Solution
The ceilings were decorated. One wall of each was covered with a whiteboard so patients could leave messages. Rear view mirrors were attached to beds so that when patients were moved around they could see the face of the person talking to them. Source
Rating pain perception in children:
Task
Normally patients are asked to rate their pain from 1-10. Healthcare workers realised children needed something more inviting and effective for children.
Observation
Children were better able to connect with pictures of facial expressions than numbers.
Solution
A cube was designed with a different facial expression on each side such as a frown or a grimace. Children point to the face that matches their pain level. Source
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